Their Kaiseki set dinners were an interesting experience. One should have an appreciation of seafood to truly enjoy these dinners. The quality, service and presentation were excellent. The hot bath facilities was very good, having a variety of different bath water available to try. The staff always keeping the facilities very clean and well stocked with bathe needs.

Staying at this hotel was the highlight of our trip to Japan. It was our first onsen experience, so I was a bit nervous about the rules and etiquette, but in the end, we enjoyed every minute of it. There are so many baths to choose from, and all the areas are very well maintained. My partner mentioned that the men’s side had a beautiful view of Hell Valley—you can actually sit in the bath and take it all in. We used the onsen early in the morning and late at night, so it never felt crowded. I also really appreciated that they provided a full range of shampoos and skincare products to use after your soak. Our room was on the main building, it was spacious and spotlessly clean. Since we stayed two nights, they let us know they would clean the room at 11 a.m. on our second day. We left at 10:55 and returned briefly at 11:25 to grab something—and by then, the entire room and bathroom were already cleaned, everything replaced, and even new sets of yukatas laid out. I couldn’t believe how fast and efficient they were! If you're planning to visit Noboribetsu, I highly recommend staying at this hotel. The others didn’t look nearly as nice from the outside and didn’t seem to offer much in terms of views. This one is absolutely worth every penny.

This hotel should be THE Onsen Hotel. There are so many different tubs inside the grand bath and outside, too. This was our first experience in a proper onsen, and we were not disappointed. We got a cupon for a welcome drink, and drinking sake in a open air bath was an experience I didn't know I needed. Breakfast was amazing, but you need to run, cause it's only served between 7 and 9am. There are restaurants inside the hotel, shops, and spa. I did a massage, which was quite good.

I booked the double single bed room in the south building. The room assigned was facing the forest. Clean room and comfy. Love the swimming pool area for the kids to play in. Female onsen area has several different pools which have different health benefits. Breakfast buffet was included. Wide variety of spread and good organization of crowd control. Walking distance to Jigokudani.

The location is great as it is easy to access to the Noboribetsu Hell Valley and the main street. The Onsen is great particular the open-air onset. The bed is clean and comfort. The breakfast has a good variety of foods but the quality of food is an average. It is easy to reach to the hotel by bus from the train station but it may not be the case at peak seasons as it is small single deck bus. We arrived around 5pm at the train station, there was no taxi outside the train station and "GO" and "Uber" did not work there such that we had to take the bus to the hotel.